Articles

 Are domains refundable?

No. Domains are not refundable.

 Are eggdrop bots allowed?

Simple answer, No. They attract DoS attacks which could lead to the suspension of our services.

 Are multiple domain accounts supported?

Multiple domains (addons or pointed domains) are supported. Addon domains can be managed...

 Are you a reseller?

No, Visionhead Technologies owns and leases all it's hardware and software.

 Can I have Warez on my website?

No, If we find them in your directory or Links to them, your entire account will be subject to...

 Do you accept international orders?

Yes. We are pleased to have customers around the world and we're as close as your computer. We...

 Do you have any hidden charges?

No. Our prices are genuine, the prices you see are the prices you pay.

 Do you have any online help pages?

Yes, we have many tutorials here.

 Do you host " adult" web sites, illegal software distribution sites, or collection-of-music sites?

We will not host any web site that in our estimation contains pornographic content or material...

 Do you offer ASP?

Our machines run Redhat Linux, to get the full benefits of ASP Windows is required. At this stage...

 Do you offer a money back guarantee?

Yes, we offer a 30 day no questions asked full refund guarantee.

 Do you offer custom plans?

At this stage our billing product does not allow us to offer custom plans.

 Do you provide data backup services? How often?

Yes, all sites are backed up weekly.  You also have the option of backing up your site as...

 Do you provide ssh/telnet access?

SSH access is provided only to those on the Standard and Business Plans. If you are on one of...

 Do you support FTP?

Yes we offer unlimited ftp accounts.

 Do you support hotlinking?

Yes

 How do I transfer my domain to Visionhead Technologies?

To have a domain transferred to Visionhead Technologies, simply open a support...

 How long does it take to get my domain working?

If you ordered a new domain name through us, it will take approximately 24-48 hours before your...

 Is there a limit to the number of times I can make changes to my web site?

We do not place any limits on how often or when you can update your site. Your server is...

 Is there a minimum time contract/commitment required?

You may choose your terms at sign-up. No contracts are required. You may cancel at anytime, there...

 What are Domain Pointers/Multiple Domains?

An addon domain is when you setup a 2nd domain of yours to point to a subdirectory off your main...

 What if my site breaks your Terms of Service?

Users' sites may be suspended for violations of policy, or if extreme, or second time offenders,...

 What scripts, if any, are banned from your servers?

UltimateBBS (all versions) Ikonboard (all versions) All flat-file based forums All chat scripts...

 When will I receive my welcome email?

Account orders are placed in our queue system, and are monitored and checked for fraud. On a...

 Why do I need a static/dedicated IP address?

Dedicated IP's are useful if you want to use microsoft frontpage to publish your website before...

 Why don't you offer "unlimited bandwidth"?

There is no such thing as unlimited bandwidth. Any company that promises you unlimited bandwidth...

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